Ticketing and Tour Specialist

Company Name: Talentforge Solutions Limited

Job Description:

We are seeking an experienced and dedicated Ticketing and Tour Specialist to join our team on Lagos Island. The ideal candidate will have a strong background in travel and tourism, with a focus on ticketing and tour management. This role requires excellent customer service skills, attention to detail, and the ability to handle complex travel itineraries.

Job Responsibilities:

• Manage and process ticketing requests for domestic and international travel, ensuring accuracy and compliance with company policies.
• Design and organize tour packages tailored to clients’ preferences and budgets.
• Provide clients with detailed information on travel itineraries, accommodations, and destinations.
• Handle cancellations, alterations, and refunds in a timely and professional manner.
• Maintain up-to-date knowledge of airline regulations, travel advisories, and industry trends.
• Collaborate with airlines, hotels, and other service providers to secure the best deals for clients.
• Resolve any issues or complaints promptly to ensure customer satisfaction.
• Keep accurate records of bookings, payments, and client interactions.

Job Requirements :

• Bachelor’s degree in Tourism, Hospitality, Business Administration, or a related field.
• Minimum of 5 years of experience in ticketing and tour operations.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Attention to detail and problem-solving skills.
• Ability to work under pressure and meet tight deadlines.
• Customer-oriented mindset with a passion for travel.

Job Type: Full-time

Pay: ₦250,000.00 – ₦300,000.00 per month

Job Posted: 20th March 2025