Supervisor

Company Name: Zarah Doughnuts

Job Description:

We are looking for a reliable, proactive, and experienced Supervisor to oversee the daily operations of our bakery café. As the Supervisor at Zara Doughnuts, you will be responsible for ensuring smooth front-end and kitchen coordination, maintaining high service standards, and leading the team with integrity, energy, and accountability.

• Minimum Qualification : Diploma
• Experience Level : Entry level
• Experience Length : 2 years
• Working Hours : Full Time

Responsibilities:

• Supervise and coordinate front-end staff (waitresses, customer service reps, runners, bar staff).
• Oversee daily kitchen and production flow with chefs and ensure meal quality control.
• Ensure all staff follow opening and closing routines, hygiene standards, and service protocols.
• Monitor online and offline orders, ensuring accuracy, speed, and presentation.
• Submit daily reports to management on sales, operations, and staff performance.
• Handle customer complaints or incidents with professionalism and quick resolution.
• Support hiring, onboarding, and training of new staff.
• Monitor inventory and ensure supplies are used efficiently
• Enforce brand standards in presentation, tone, cleanliness, and service.
• Help meet daily/weekly sales targets and support promotional campaigns.

Requirements:

• Proven supervisory experience in a hospitality, bakery, or café environment.
• Strong leadership, communication, and time management skills.
• Ability to stay calm under pressure and solve problems quickly.
• Basic knowledge of stock management and daily reconciliation.
• Must be proactive, punctual, and passionate about customer service.

Job Type: Full time

Location: Nigeria

Job Posted: 26th May 2025