Store Manager

Company Name: Dragnet Solutions Limited

Job Description:

The Store Manager will ensure operational efficiency, excellent customer service, effective team leadership, and achievement of sales targets within their assigned unit.

Key Responsibilities:

• Manage all daily operations of a designated store/outlet, ensuring smooth and efficient service delivery.
• Lead, motivate, and develop a team of store staff, including scheduling, training, and performance management.
• Ensure exceptional customer service standards are consistently met and exceeded.
• Drive sales performance and achieve revenue targets for the store.
• Manage inventory levels, ordering, stock rotation, and minimize waste within the store.
• Maintain high standards of cleanliness, hygiene, and organization throughout the premises.
• Handle customer inquiries, feedback, and complaints effectively and professionally.
• Ensure compliance with all company policies, procedures, and statutory regulations.
• Monitor competitor activities and market trends, providing feedback to management.
• Prepare daily, weekly, and monthly operational reports.

Qualifications and Experience:

• A minimum of 10 years of progressive experience in store management or a similar role within a fast-paced service environment.
• Significant experience in a Quick Service Restaurant (QSR) environment is a strong advantage.
• Proven ability to manage a standalone unit, achieve sales targets, and lead a team effectively.
• Strong customer service orientation with excellent communication and interpersonal skills.
• Solid understanding of inventory management principles.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required by the hospitality industry.
• Problem-solving skills and ability to thrive under pressure.
• Willingness and availability to work long hours and most weekends as required by the hospitality industry’s operational demands.

Compensation: Your proposed salary will be thoughtfully determined based on extensive experience and overall suitability for this pivotal role.

Application Question(s):

• Do you have experience in the hospitality / restaurant industry ?

Experience: Hospitality / Restaurant: 10 years (Preferred)

Application Deadline: 04/06/2025

Job Type: Full-time, Permanent

Location: Lagos

Job Posted: 2nd June 2025