Social Media Moderator

Company Name:Miala Media & Marketing

Job Description:

Social Media Moderator – Miala (Beauty & Cosmetics E-commerce)

Miala, a leading e-commerce destination for beauty and cosmetics, is seeking a highly motivated and detail-oriented Social Media Moderator to join our growing team. As a Social Media Moderator at Miala, you will be a key player in cultivating a vibrant and engaging online community passionate about beauty and cosmetics. You’ll be the first point of contact for many of our online interactions, ensuring a professional, welcoming, and glamorous environment.

Key Responsibilities:

• Monitoring and Moderating: Reviewing and managing user-generated content, comments, and messages on social media platforms.
• Content Review: Evaluating content for compliance with community guidelines, terms of service, and brand standards.
• Comment Management: Responding to comments, answering questions, and engaging with users in a professional and friendly manner.
• Issue Resolution: Addressing and resolving customer complaints, concerns, and issues in a timely and effective manner.
• Spam and Abuse Management: Identifying and removing spam, hate speech, and other forms of abusive content.
• Reporting and Analytics: Providing insights and reports on user engagement, content performance, and community trends.
• Community Engagement: Encouraging customer participation, fostering a positive community atmosphere, and promoting brand awareness.

Skills and Qualities:

• Education: BSc/HND in Marketing, Communications, or a related field.
• Experience: At least one year of experience as a Social Media Manager, with some experience in content moderation.
• Passion for Beauty and Cosmetics: A genuine interest in the beauty and cosmetics industry is essential!
• Excellent Communication and Customer Service Skills: You possess exceptional written and verbal communication skills and a customer-centric approach.
• Strong Attention to Detail and Analytical Skills: You have a keen eye for detail and the ability to analyze data to identify trends and potential issues.
• Ability to Work Independently and Make Sound Judgments: You are comfortable working independently and making informed decisions in real-time.
• Knowledge of Social Media Platforms: You have a deep understanding of various social media platforms, their features, and community guidelines, especially those popular within the beauty community.
• Understanding of Brand Voice and Messaging: You can effectively communicate Miala’s brand voice, tone, and messaging, which is sophisticated, informative, and inspiring to beauty lovers.
• Ability to Handle Sensitive Situations: You can handle sensitive or crisis situations with professionalism, empathy, and discretion.
• Familiarity with Social Media Tools: Experience with social media management tools and software (e.g., Hootsuite, Buffer, SproutSocial) is a plus

Application Question(s):

• Do you live around Isolo, Ikotun, Egbe, Jakande Gate, Daleko, or Mushin and environ

THIS JOB IS STRICTLY FOR THOSE LIVING WITHIN THE MENTIONED AREA

• Tell me about your experience moderating online communities or social media platforms. What platforms have you worked with, and what was your role?
• What are some key qualities you believe are essential for a successful social media moderator?

Education:

• Higher National Diploma (Required)

Experience:

• Social Media Management: 1 year (Required)
• Content Moderation: 1 year (Required)

Job Type: Full-time

Pay: ₦100,000.00 – ₦120,000.00 per month

Job Posted:24th February 2025