Sales Customer Rep

Company Name:SECOM LTD

Job Description:

The Sales Customer Correspondent is responsible for managing customer interactions, responding to inquiries, processing orders, and ensuring a seamless sales experience. This role involves handling customer complaints, providing product or service information, and working closely with the sales team to drive revenue and enhance customer satisfaction.

Key Responsibilities:

· Customer Communication: Respond to customer inquiries via phone, email, chat, or in person, ensuring prompt and professional service.

· Sales Support: Assist customers with product selection, pricing, availability, and order processing.

· Order Management: Process and track customer orders, ensuring timely delivery and accurate documentation.

· Customer Relationship Management: Build and maintain strong customer relationships to enhance loyalty and repeat business.

· Problem Resolution: Address and resolve customer complaints and issues efficiently, escalating complex matters when necessary.

· Sales Documentation: Maintain records of customer interactions, sales activities, and correspondence.

· Follow-ups: Conduct follow-ups on sales inquiries, quotations, and customer feedback.

· Collaboration: Work closely with the sales and marketing teams to develop strategies for customer engagement and sales growth.

· Market Research: Gather customer feedback and market trends to improve product offerings and sales strategies.

· Compliance & Policies: Ensure all sales activities comply with company policies and industry regulations.

Requirements:

· Education: Bachelor’s degree in Business Administration, Marketing, Communications, or a related field (preferred).

· Experience: 1–2 years of experience in sales support, customer service, or a related field.

Skills:

· Strong communication and interpersonal skills.

· Excellent problem-solving abilities and customer service orientation.

· Ability to multitask and work under pressure.

· Proficiency in Microsoft Office (Excel, Word, Outlook) and CRM software.

· Strong organizational and time-management skills.

Preferred Qualifications:

· Experience in a sales-driven or customer service role.

· Familiarity with industry-specific products and services.

· Ability to work independently and as part of a team.

Application Question(s):

• Do you reside along Oshodi and it’s environment

Job Type: Full-time

Job Posted:19th February 2025