Restaurant Supervisor

Company Name: Terraform Global Resources

Job Description:

As the Restaurant Supervisor, you will be responsible for supervising the front-of-house staff, maintaining high service standards, and contributing to the overall success of our establishment.

RESPONSIBILITIES AND DUTIES

1. Develop a good customer relation by being polite at all times which will create a good impression on all the potential customers.

2. Ensure Menu posting is done properly thereby assisting management in the outcome of monthly Customer Reviews and sales reporting.

3. Encourages training for team members through an agreed training plan.

4. Assigning duties to employees as needed to ensure smooth F&B operations.

5. Training new employees on F&B operations.

6. Ensure the use of current Standard Operations Procedures by all team members within the department.

7. Be able to work within any section within the Food and Beverage department and provide a safe, healthy and secure environment.

8. Be responsible for managing the time keeping records for all team members on your shift and submit the weekly roaster to the restaurant manager.

9. To ensure facilities comply with all relevant legislation relating to health and safety, food hygiene regulations and licensing legislation.

10. Make sure you attend to customer complaints or issues, resolving matters as expediently as possible.

11. Get feedback from your customers and forward it to the management so that they can implement them and improve on the services.

12. Work with the store keeper and procurement officer to take Inventory, stock taking and requisition for both restaurant and bar items.

REQUIREMENTS AND QUALIFICATIONS

• University Degree / HND in Business Administration, Social Science or equivalent.
• Experience in the hospitality business for a good number of years.
• Conversant with the use of Point of Sales as we presently use EPOS.
• Understands the food menu and has the knowledge of the basic restaurant set up.
• Having an understanding about the variety of drinks and how the bar should be run.
• Able to do stock take and inventory by supervising other teams in order to make reports weekly and monthly.
• Work Experience: 2-5 years’ experience in a similar position.
• A high level of personal cleanliness and a degree of physical fitness.
• Able to pay attention to details, plan your time and work well under pressure.
• Punctuality, reliable and self-motivated.
• Dependable, flexible, focused and having good initiative in doing your work.
• Provide exceptional Customer Service and require great mathematical skills.
• Be friendly, efficient and speedy.
• Excellent communicator due to multiple tasks being carried out at the same time.
• Able to work well in a team and enjoy working with people.
• Flexibility to work evenings, weekends, and holidays as required.

Pay: ₦100,000.00 – ₦150,000.00 per month

Job Type: Full-time

Job Posted: 10th April 2025