Relationship Officer

Company Name: ITEX Integrated Services Limited

Job Description:

To prospect new clients and manage the company’s relationship with existing clients to grow the Merchant Services business line.

Duties and Responsibilities

• Building and maintaining relationships with key personnel within customer companies; actively seek and alert the line manager of leads/ opportunities for business.
• Ensuring the prompt implementation of the team’s approved merchant acquiring strategy and business plans
• Sale of point of Sale (POS) terminals and other products/solutions to Banks and clients.
• Ensuring customer retention.
• Ensuring that customer issues and/or service requests are promptly attended to.
• Monitoring terminal activity of high net worth merchants.
• Escalating areas of concern as raised by the customer and working with ITEX support teams/3rd parties to promptly resolve the same.
• Conducting periodic meetings with the customers, internal and external to verify that customers are provided excellent services in line agreed SLA.
• Identifying trends and implementing change as may be directed by the line manager.
• Reviewing and forwarding updates or feedback from the field support team on any direct escalation from Banks.
• Ensure detailed reports of action plans and progress reports are sent to Line Manager weekly and monthly.

Requirement

• Minimum educational qualification: BSC or HND in Marketing or any Business-Related discipline.
• 1 – 5 year experience in a relationship officer or sales role.
• Sales experience from the Fintech or banking industry is mandatory
• Strong Interpersonal skills.
• Good Communication skills – verbal and written.
• Problem analysis and solving skills.
• Strong Business intelligence skill

Application Deadline: 29/03/2025

Job Type:  Full-time

Job Posted: 27th March 2025