Receptionist / Front desk

Company Name: Paradise Haven Hotel

Job Description:

Role of the Receptionist/Front Desk – Arcadia by Paradise

As the first point of contact for guests at Arcadia by Paradise, the Receptionist/Front Desk Officer plays a critical role in delivering exceptional customer service and ensuring smooth front-of-house operations.

Key Responsibilities:

• Guest Reception & Hospitality
• Warmly welcome guests upon arrival and ensure they feel comfortable and valued.
• Manage guest check-in/check-out processes efficiently.
• Provide accurate information about hotel facilities, services, and events.
• Phone & Communication Handling
• Answer phone calls, emails, and other inquiries professionally.
• Handle reservations and confirm bookings as required.
• Redirect calls and messages to appropriate departments or personnel.
• Administrative Duties
• Maintain guest records and manage front desk logs and documentation.
• Prepare and update daily reports for management review.
• Monitor room availability and coordinate with housekeeping and management.
• Customer Support & Issue Resolution
• Address and resolve guest complaints promptly and professionally.
• Ensure all guests leave with a positive impression of the establishment.
• Appearance & Professionalism
• Maintain a neat and professional appearance at all times.
• Uphold the brand’s standards for etiquette, language, and service.
• Security & Compliance
• Enforce visitor entry procedures and maintain guest confidentiality.
• Ensure all front desk activities comply with hotel policies and regulatory standards.

Skills & Qualities Required:

• Excellent verbal and written communication skills
• Strong interpersonal and customer service orientation
• Confidence in using booking systems or front desk software
• High attention to detail and organizational ability
• A calm and courteous demeanor under pressure

Job Type: Full-time

Pay: ₦50,000.00 – ₦70,000.00 per month

Location: Shagamu

Job Posted: 7th May 2025