Quality Control Manager

Company Name: Dragnet Solutions Limited

Job Description:

Key Responsibilities:

• Develop, implement, and maintain comprehensive quality control policies, procedures, and standards across all operational units.
• Conduct regular inspections, audits, and evaluations of products, services, and processes to ensure adherence to quality benchmarks.
• Identify areas of non-compliance or potential quality issues and implement corrective and preventive actions.
• Monitor and analyze quality data, trends, and customer feedback to drive continuous improvement initiatives.
• Collaborate with various departments (e.g., Operations, Inventory, Restaurant) to integrate quality control measures into daily workflows.
• Provide training and guidance to staff on quality standards, hygiene protocols, and best practices.
• Ensure all operations comply with relevant local and national health, safety, and industry-specific regulations.
• Manage supplier quality, working with procurement to ensure incoming materials meet quality specifications.
• Investigate and resolve quality-related complaints or incidents, identifying root causes and implementing sustainable solutions.
• Prepare detailed quality reports for senior management, outlining performance, challenges, and recommendations.

Qualifications and Experience:

• Bachelor’s Degree in Food Science and Technology, Quality Management/Quality Assurance, or a closely related field
• A minimum of 10 years of progressive experience in quality control, quality assurance, or a similar role, preferably within the hospitality, food production, or a related regulated industry.
• Significant experience in a Quick Service Restaurant (QSR) environment is a strong advantage.
• Proven ability to develop and implement effective quality management systems.
• Strong understanding of quality control methodologies, tools, and regulatory requirements (e.g., HACCP, ISO principles).
• Excellent analytical skills with a keen eye for detail and problem-solving abilities.
• Strong communication, interpersonal, and training skills, with the ability to influence and educate staff.
• Ability to work independently, manage multiple priorities, and conduct thorough investigations.
• Relevant certifications in Quality Management are a plus.

Compensation: Your proposed salary will be thoughtfully determined based on extensive experience and overall suitability for this pivotal role.

Application Question(s):

• Do you have experience in the hospitality / restaurant industry ?

Experience: Hospitality / Restaurant: 10 years (Preferred)

Application Deadline: 04/06/2025

Job Types: Full-time, Permanent

Location: Lagos

Job Posted: 2nd June 2025