Operations & Service Manager

Company Name: Halogen Group

Job Description:

The Operations and Service Manager manages the delivery of security services and operations including guarding operations in an assigned area, ensuring high quality service delivery; compliance with contract terms, service level agreements, standard operating procedures and quality standards; for the achievement of business and operational goals in the assigned area.

Security Operations & Service Delivery

· Manage security operations and services including manned guarding operations for assigned area, ensuring efficient and seamless operations, and excellent service delivery

· Coordinate the delivery of customer-eccentric guarding services that position Halogen as a top choice for physical security solutions.

· Drive and manage operational performance in assigned areas for achievement of defined operational and financial performance goals and metrics.

· Monthly preparation & vetting of nominal roll for onward submission to the HRBP.

· Develop SOP’s and their sign-off at locations alongside client representatives; ensure adherence with standard operating procedures; service standards; related protocols, policies and processes; to minimize security and operational risks and enable high quality service delivery

· Manage, administer and optimize assigned resources; manage and control costs

· Prepare and present Daily, Weekly and Monthly reports to line-manager and ad hoc operations reports as required.

· Support the design and implementation of strategic plans and initiatives to facilitate achievement of business goals including growth and expansion.

· Accountable for the headcount of field operatives and external supervisory team in Area of Coverage.

· Timely submission of monthly security reports to clients and management.

· Attend emails and other platforms relating to clients, Operatives, and other stakeholders relating to the Region not later than 24 hours.

· Promptly resolve operational issues or escalate for support where appropriate

· Drive and ensure conformance to QMS ISO9001:2015 requirements

· Provide technical sales support for business development

· Heightened Risk Assessment to be done at least twice a year in all locations of coverage.

Security Risk Management

· Provide expertise on security risk management and related areas

· Conduct Heightened Risk Assessment at least twice a year in all locations of coverage.

· Support the development of security protocols, policies, and procedures necessary for safeguarding lives and property

· Conduct risk assessment and analysis; continually identify security risks, define and advice on best fit mitigating strategies to protect our business and our clients

· Prevent or minimize claims in assigned area through regular customer risk assessments and advisory

Client Management

· Manage client relationships in assigned area for best business outcomes including retention and revenue expansion

· Engage other stakeholders, especially SAM, in managing reported situations on the field for further action.

· Facilitate prompt response to client needs, and resolution of issues, queries and complaints

· Oversee and ensure complete and timely deployment of operatives, support staff, tools and resources to fulfill contract requirements

· Oversee contracts and sub-contracts in assigned area and ensure full execution in line with contract terms and service level agreements

Team Leadership & Management

· Manage and supervise the team for high performance; drive and manage performance

· Drive learning and facilitate development; coach; motivate

· Foster team spirit and positive employee experience

Qualifications

· Minimum of a first degree or equivalent from any reputable tertiary institution

· Professional certification in security management, operations and project management e.g., CPP, CSSM, PSP, PMP, Six Sigma etc.

· Relevant post graduate qualification would be added advantage

Experience

· Minimum of 7 years’ security and related operations experience including supervisory, managerial capacity

Competencies

· Security Risk Management, with good understanding of the operating environment, global trends etc. including Security Planning and Management; Risk Assessment; Intelligence; Incidence Response etc.

· Operations Management

· Project Management

· Client & Stakeholder Relationship Management

· Commercial Awareness

· Critical Thinking, Analytical & Problem-Solving Skills

· Communication – sound verbal, written, reporting, facilitation, presentation

· Digital Savvy – proficient in the use of MS Office Suite; conversant with security technologies

· Teamwork & Interpersonal Skills

· Managerial & Leadership Skills

Job Type: Full-time

Expected Start Date: 01/07/2025

Location: Abuja

Job Posted: 13th May 2025