Operations Performance Analyst

Company Name: CredPal (YC W19)

Job Description:

CredPal is a leading financial technology company that offers a comprehensive range of financial solutions, including credit cards and investment opportunities, to empower individuals. Our mission is to revolutionize access to credit and investment, enabling individuals to take charge of their financial well-being.
Level: Mid-Level
Purpose Statement
We Are Seeking a highly analytical and detail-oriented Operations Performance Analyst to monitor, analyze, and optimize operational processes to enhance efficiency, productivity, and overall performance. This role involves leveraging data-driven insights to drive continuous improvement and ensure alignment with business objectives.
Responsibilities

• Analyze operational data and performance metrics to identify trends, inefficiencies, and opportunities for process optimization.
• Develop and implement performance measurement frameworks to track key operational KPIs.
• Monitor workflow processes to ensure operational efficiency and compliance with company policies.
• Provide actionable insights through data analysis and reporting to support decision-making.
• Collaborate with cross-functional teams to improve service delivery and operational outcomes.
• Conduct root cause analysis to identify and resolve operational bottlenecks.
• Generate periodic reports and dashboards to present performance findings and recommendations.
• Assist in the implementation of new operational strategies and process improvements.
• Support risk management efforts by identifying potential operational risks and proposing mitigation strategies.
• Continuously evaluate industry best practices and recommend improvements to enhance overall operational performance.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, Statistics, Economics, or a related field.
• 3+ years of experience in operations analysis, business intelligence, or performance management.
• Strong analytical skills with experience in data interpretation and performance tracking.
• Proficiency in data visualization tools such as Power BI, Tableau, or Excel.
• Strong problem-solving abilities and attention to detail.
• Ability to work cross-functionally and communicate findings effectively to stakeholders.
• Experience in process optimization and workflow automation is a plus.

Benefits

• Competitive salary and performance-based bonuses
• Professional development and growth opportunities.
• A dynamic and innovative work environment.

Hybrid work options for flexibility and work-life balance.

Job Type:  Full Time/Hybrid

Job Posted: 17th March 2025