Operations Manager

Company Name: Dragnet Solutions Limited

Job Description:

The Operations Manager will play a vital role in supporting the overall business strategy and driving operational excellence.

Key Responsibilities:

• Oversee daily operational activities across designated units or departments, ensuring smooth and efficient workflows.
• Implement and enforce operational policies and procedures to optimize productivity and service standards.
• Monitor performance metrics, analyze data, and identify areas for improvement, implementing corrective actions.
• Manage resource allocation, including staffing levels, equipment, and supplies, to meet operational demands.
• Ensure compliance with health, safety, and quality standards across all operations.
• Collaborate closely with various department heads (e.g., Inventory, Restaurant, Quality Control) to ensure seamless inter-departmental coordination.
• Develop and manage operational budgets, focusing on cost efficiency without compromising quality.
• Train, motivate, and supervise operational staff, fostering a culture of accountability and continuous improvement.
• Resolve operational issues and challenges promptly and effectively.
• Drive initiatives aimed at enhancing customer satisfaction and operational efficiency.

Qualifications and Experience:

• Bachelor’s degree in Business Administration, Finance, Economics, or a closely related field.
• A minimum of 10 years of progressive experience in operations management, preferably within the hospitality sector.
• Significant experience in a Quick Service Restaurant (QSR) environment is a strong advantage.
• Proven ability to manage multiple operational facets simultaneously and achieve results.
• Strong analytical and problem-solving skills with a focus on process improvement.
• Excellent communication, interpersonal, and team leadership abilities.
• Proficiency in operational planning, budgeting, and performance analysis.
• Ability to work effectively in a high-pressure, dynamic environment.
• Demonstrated commitment to operational excellence and customer satisfaction.
• Willingness and availability to work long hours and most weekends as required by the hospitality industry’s operational demands.

Compensation: Your proposed salary will be thoughtfully determined based on extensive experience and overall suitability for this pivotal role.

Application Question(s):

• Do you have experience in the hospitality / restaurant industry ?

Experience: Hospitality / Restaurant: 8 years (Preferred)

Application Deadline: 04/06/2025

Job Type: Full-time, Permanent

Location: Lagos

Job Posted: 2nd June 2025