Operations Associate

Company Name: Fez Delivery(Techstars ‘22)

Job Description:

The Operations Supervisor is responsible for overseeing the day-to-day operations, ensuring that processes remain both efficient and effective, and leading a team to meet organizational goals.

Your Role

Your responsibilities as an Operations Supervisor are as follows but not limited to;

• Ensure accurate record of shipments picked up by Riders.
• Ensure that the SOPs are adhered to on a daily basis.
• Complete daily call over- inventory, dashboard update & packages sent out for delivery.
• Establishing objectives for increased output and improved efficiency.
• Liaise with Partners to create a good working relationship to be able to strike good negotiations for transportation of goods, and to prevent hiccups that may arise on the job.
• Ensure proper zoning of shipments assigned to Riders.
• Formulate strategic and operational objectives.
• Improve operational management systems, processes and best practices.
• Provision of accurate information needed by Customer Service team or Partners on shipments.
• Ensure daily call over is done to ascertain that all items dispatched for deliveries were actually delivered and updated on the dashboard.

The Requirements

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• Proven experience in an operational role, preferably in a supervisory capacity.
• Strong analytical and problem-solving skills.
• Excellent leadership and interpersonal abilities.
• Proficiency in relevant software tools, including MS Office and any industry-specific platforms.
• Ability to multitask and handle stressful situations.
• Familiarity with industry regulations and operational best practices.
• Strong organizational and time-management skills.
• Excellent communication skills, both written and verbal.

Top of Form

What’s in it for You?

• Competitive pay & benefits
• Exciting career growth opportunities
• HMO
• Work in a fun environment
• A lot more you will know when you join us

Job Type: Full time

Job Posted: 24th March 2025