Network/Communications Engineer
Company Name: FORT KNOX OUTSOURCING
Job Description:
Install, configure, optimize and maintain network connectivity infrastructure & systems for the Network as well as for enterprise customers as per agreed set standards and SLAs.
· Safeguard performance, capacity, availability (>99.9%) and quality of the network by monitoring emerging incidents and initiating preventive actions.
· Recommend areas of improvements, product enhancements incl. new platforms, features and services that meet present and future needs of the voice communications business.
· Offer pre-sales support and provide accompanying proposals and design documents with the most optimal and cost effective solutions that meets the business objectives.
· Provide remote and occasional on-site support for all enterprise network deployments where required.
· Provide prompt and timely feedback to customers.
· Provide regular updates including weekly reports on the health and performance of all internal and customer side infrastructure and services.
· Work with other teams/stakeholders to develop internal systems and processes that drive efficient fulfilment of set SLAs.
· Ensure that company assets are accounted for, maintained and inventoried accurately
· Lead, without micromanaging a team of Interns – by mentoring and training them
· Build and maintain a healthy relationship with enterprise customers and internal stakeholders during configuration and support calls and/or occasional onsite visits
· Attend conferences, seminars and trainings (incl. Webinars) related to product and sector
Educational Qualifications & Functional Skills:
· Education: BSC Computer Science / Computer Engineering / IT Related Disciplines (2.1/Upper Credit
Minimum)
· Technical: Understanding of Communications Networks. Cisco network certification is required
· Technical: A good grasp of Wireline & Wireless Installations (Fibre & Ethernet Cabling, IP Planning,
RF Planning, Network Design, Installation and Maintenance)
· Technology: High degree of Microsoft Office Suite competence [Bonus: Visio, MS Project]
· Language: Fluent English
· Communication: Exemplary Communication Skills [Face to Face and over the telephone]; Ability to
communicate effectively at all levels of an organization
· At least 1 year experience within the telecoms space as a Network/Communications Engineer · A good understanding of computer networks as well as some aspects of project management (Cisco Certification | PMP is a bonus) · A good grasp of technical (wireless & wireline) installations and willingness to learn more · Practical Experience with Network Connectivity Devices (Routers & Switches) · Experience with LAN/WAN Network Design and Configuration · Good working knowledge of Microsoft Office Suite [including MS Project &Visio]
Job Type: Full-time
Pay: ₦200,000.00 per month
Location: Lagos
Job Posted: 10th June 2025