Multistore Operations Manager

Company Name: Khenpro Global Services

Job Description:

The Operations Manager will direct and oversee all retail selling efforts, and serve as the direct supervisor for a team of Area Managers (AMs), Outlet Managers (OMs), and Customer Service Officers (CSOs). Ensuring that all Retail priorities are clearly communicated and executed at store level is critical.

Key Responsibilities

• Oversee daily operations across multiple store locations

• Lead annual retail reviews and major presentations
• Establish process to integrate retail strategy and customer service guidelines; ensure consistency
• Ensure consistent implementation of company policies and procedures
• Conduct regular store visits to assess performance and maintain standards
• Develop and execute strategies to meet or exceed sales targets
• Analyze sales data and key performance indicators to identify trends and opportunities
• Implement and monitor promotional activities across stores
• Oversee inventory management across all locations
• Collaborate with appropriate teams for efficient inventory allocation
• Manage stock levels, transfers, and aged inventory processes
• Recruit, train, and develop store teams
• Conduct performance evaluations and provide ongoing feedback
• Lead by example in customer service.
• Ensure compliance with cash handling and financial procedures
• Maintain high standards of customer service.
• Ensure consistent brand presentation and visual merchandising
• Address and resolve escalated customer issues
• Implement and oversee loss prevention strategies

• Bachelor’s degree in Marketing or Business Administration
• Minimum of 10 years of retail business experience along with strong sales knowledge with an emphasis on managing customer relationships (HQ management), retail deployment, sales finance, and sales operations.
• Minimum of 5 years of people management experience.
• Retail leadership experience.
• Strong knowledge of customer and business strategies.
• Solid organization, project management and planning skills
• Strong written / oral communication skills
• Ability to work in a dynamic environment
• People management experience and skills

Job Type: Full time

Job Posted: 9th April 2025