Company Name: Buckler Systems

Job Description:

The IT Support / WordPress Specialist will play a critical role in ensuring the smooth operation of Buckler Systems’ IT infrastructure. This position involves providing technical support, troubleshooting hardware and software issues, and maintaining systems to enhance productivity and security. The ideal candidate will have a customer-focused mindset, strong technical skills, and a proactive approach to problem-solving.

Key Responsibilities:

1. E-Commerce Website Maintenance:

Ensure the company’s e-commerce website is functional, secure, and up to date.
Perform regular updates, bug fixes, and optimizations to enhance user experience.
Monitor website performance, troubleshoot issues, and resolve downtime promptly.
Manage product listings, pricing updates, and inventory synchronization.
Implement and maintain security measures to protect customer data and transactions.
Collaborate with marketing and sales teams to update content, promotions, and product information.
Analyze website traffic and user behavior to improve functionality and performance.

2. Technical Support:

Provide first-line support to employees for hardware, software, and network-related issues.
Assist in onboarding and offboarding employees with IT equipment and access management.

3. Hardware and Software Management:

Install, configure, and maintain desktop computers, laptops, printers, and other peripheral devices.
Manage software installations, updates, and licenses.
Ensure compliance with company policies regarding software usage and cybersecurity.

4. Network and Security:

Monitor and maintain network infrastructure, including routers, switches, and firewalls.
Implement and maintain security protocols to protect company data and systems.
Assist in managing remote access solutions for staff.

5. System Maintenance and Documentation:

Perform routine system maintenance and updates.
Document processes, procedures, and issue resolutions for future reference.
Collaborate with the IT team on projects and system improvements.

Qualifications:

Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred) or equivalent work experience.
Minimum 3 years of experience in an IT support and website design
Experience managing and maintaining WordPress websites, including updates, security, and performance optimization.
Experience in manufacturing or defense industries is a plus.
Proficiency in Windows and macOS environments.
Familiarity with Active Directory, Microsoft 365, and cloud-based services.
Basic networking knowledge (TCP/IP, DNS, DHCP).
Strong problem-solving and analytical skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong organizational skills and attention to detail.

Application Question(s):

Have you read the job description ? (If no kindly read before proceeding with the application)
Do you reside in Lekki , Lagos and its environs? (If no kindly discontinue application)

Experience:

WordPress Design: 2 years (Required)
IT Support: 2 years (Required)

Job Types: Full-time, Permanent

Pay: ₦180,000.00 – ₦200,000.00 per month

Job Posted: 16th April 2025

Job Category: Onsite

Job Type: Permanent

Job Location: Lekki

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