IT Support Specialist with Security Focus (Entry to Mid-Level)

Company Name ALPHA GLOBAL

Job description:

Key Responsibilities

• IT Support: Provide technical support, manage software installations, and troubleshoot hardware/software issues.
• Security Focus: Assist with enforcing security protocols, educate users on best practices, and monitor systems for security vulnerabilities.
• Incident Management: Log issues, track resolution, and escalate more complex issues to senior IT staff as necessary.

Qualifications & Experience

• Education: Degree in IT, Information Systems, or a related field.
• Experience: 2 – 4 years in IT support with a focus on security protocols and helpdesk management.

Certifications:

• Preferred: CompTIA A+, CompTIA Security+, Microsoft Certified: Modern Desktop Administrator.

Technical Skills:

• Proficient with helpdesk tools like ServiceNow and Jira Service Desk.
• Understanding of multi-factor authentication, user access controls, and secure password management.
• Familiarity with remote support tools like TeamViewer or AnyDesk.

Why Join Us?

• Supportive Environment: Work in a collaborative team that values continuous learning and growth.
• Security-Focused Role: Play an integral part in safeguarding the organization’s IT infrastructure.
• Remote Opportunity: Enjoy the flexibility of remote work from Nigeria.

Pay: ₦450,000.00 – ₦600,000.00 per month

Job Type: Full-time