IT SUPPORT SERVICES MANAGER 

Company Name: PG Consulting Limited

Job Description:

• Manage the assigned Computer & Copier Service team members Lead, coach and train team members
• Develop and implement strategic initiatives for team
• Be an escalation point of contact to handle issues and involve direct leadership as needed Monitor team coverage, oversee personnel time off approval, make sure back-ups are in place and redistribute work to cover when others are out
• Monitor staffing and equipment needs
• Conduct performance reviews and make compensation decisions
• Monitor direct reports call screens, work load and call activity to meet and exceed our client’s expectations
• Handling Orion upgrade activities
• Addressing bug fixes
• Understanding and implementing new requirements
• Configuring the software independently or in coordination with the central team
• Handling vendors (software, hardware, network).
• Network/hardware troubleshooting with the help of the Central IT team.
• Coordination with Functional users/Stakeholders.
• Perform other related duties as assigned by Management.

Qualifications and Skills:

· Must have a Degree/HND

· Must have at least 7 years of networking experience with at least the last 2 years in a senior supervisory level role in a manufacturing company

· Must have in depth knowledge of general applications support and troubleshooting skills

. ORION

· Previous experience of telecom software would be a bonus

· Must be able to manage and mentor junior support analysts

· Must be able to motivate and supervise efficiently

· Must be able to communicate fluently both orally and written English

· Able to deliver without any excuses

· Must have people management skills

Job Type: Full-time

Location: Kogi State

Job Posted: 29th May 2025