Housekeeping Services Supervisor

Company Name: ASC Nigeria Limited

Job Description:

To supervise housekeeping operations in Company guest accommodation and hospitality facilities, ensuring all rooms and public areas meet agreed cleanliness, readiness, and presentation standards prior to guest occupation. The role also includes performance reporting, compliance monitoring, and driving continuous service improvements in line with NLNG’s hospitality objectives

MAIN ACCOUNTABILITIES

• Room Readiness Supervision:

Ensure all guest rooms, public toilets, lounges, and service areas are cleaned, sanitized, and set up in accordance with approved checklists and guest occupation standards.

• Standards Compliance Monitoring:

Oversee daily housekeeping activities to ensure adherence to standard operating procedures (SOPs), approved work instructions, and hospitality benchmarks (e.g., Forbes Travel Guide or ISO 22483 where applicable).

• Quality Control and Audits:

Conduct routine room and facility audits to ensure hygiene, aesthetics, and safety requirements are met. Document gaps and initiate corrective actions with housekeeping teams or vendors.

• Performance Reporting:

Prepare and submit periodic reports (daily, weekly, or monthly) covering room readiness scores, cleaning effectiveness, turnaround times, and incidents. Track and recommend improvements based on findings.

• Vendor Supervision:

Monitor outsourced housekeeping teams to ensure manpower, materials, and chemicals used meet contract specifications. Verify delivery against KPIs and escalate non-performance.

• Inventory & Supply Oversight:

Coordinate timely replenishment of cleaning consumables, guest amenities, linen, and other supplies to avoid service disruptions. Ensure proper usage to minimize waste.

• Guest Feedback Resolution:

Respond promptly to guest complaints or feedback on room cleanliness, odour, or amenities. Lead investigations and close out issues with corrective actions.

• Continuous Improvement & Training:

Propose and implement process improvements in cleaning frequency, room turnaround, chemical usage, and aesthetics. Coordinate refresher training for housekeeping staff and monitor compliance.

Education and Work Experience

• HND or Bachelor’s Degree (B.Sc.) in Hospitality Management, Hotel Management, Facility Management or any related field.
• 3 to 5 years of practical experience in housekeeping operations, preferably with at least 1–2 years in a supervisory or team lead role.
• HSE Certifications: Basic Health, Safety & Environment (HSE Levels 1, 2 & 3) or NEBOSH International General Certificate in Occupational Health and Safety would be an added advantage.
• Exposure to working with third-party (outsourced) housekeeping vendors.

Job Types: Contract, Permanent

Application Deadline: 12/05/2025

Location: Bonny, Nigeria

Job Posted: 5th May 2025