Hotel Receptionist

Company Name: The Advancement Place

Job Description:

We are looking for a well-presented and customer-oriented Hotel Receptionist to be the first point of contact for our guests. The ideal candidate will handle front desk responsibilities such as check-ins, check-outs, and guest inquiries, ensuring a welcoming and professional atmosphere at all times. Prior experience in the hospitality industry is a plus but not mandatory.

• Minimum Qualification : Diploma
• Experience Level : Entry level
• Experience Length : 1 year

Responsibilities:

• Welcome guests warmly and professionally upon arrival.
• Handle check-in and check-out procedures efficiently.
• Answer phone calls and respond to guest inquiries or requests promptly.
• Maintain guest records and manage reservations through the hotel’s booking system.
• Ensure the front desk and lobby areas are tidy and presentable.
• Provide accurate information about hotel services, amenities, and local attractions.
• Address guest complaints or concerns courteously and escalate when necessary.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.
• Follow security and safety protocols at all times.

Requirements:

• ND / High School Diploma or equivalent (required).
• Strong verbal and written communication skills.
• Previous experience in the hospitality industry is an advantage (not mandatory).
• Good interpersonal skills and a service-oriented attitude.
• Ability to remain calm and professional under pressure.
• Comfortable working both independently and as part of a team.
• Willingness to work flexible shifts, including evenings, weekends, and holidays.
• A friendly, polite, and professional demeanor.
• Basic computer skills and familiarity with hotel management systems is an added advantage.

Job Type: Full time

Location: Abeokuta

Job Posted: 3rd June 2025