Floor Manager

Company Name: B-MESON LIMITED

Job Description: 

We are seeking a passionate and experienced Floor Manager to oversee daily floor operations while delivering exceptional customer experiences and coordinating entertainment activities. This role requires a hands-on leader with a strong background in hospitality, team management, and event coordination. If you thrive in a fast-paced environment, can manage a team effectively, and have a flair for creating memorable dining experiences, we want you on our team!

1). Guest Experience & Service Quality:

• Ensure every guest enjoys a seamless and memorable dining experience by
• delivering prompt, friendly, and professional service.
• Handle guest inquiries, complaints, and special requests, ensuring quick
• resolution and customer satisfaction.

2). Team Management:

• Lead, train, and motivate front-line staff, including servers, bartenders, and hosts, to maintain exceptional service standards.
• Develop staff schedules to ensure efficient coverage during peak hours, special events, and entertainment nights.
• Conduct regular team briefings and performance reviews to ensure consistent quality and staff engagement.

3). Entertainment Coordination:

• Plan, execute, and manage entertainment activities (e.g., live music, themed nights, cultural showcases) that enhance the guest experience.
• Collaborate with external performers and vendors while ensuring all entertainment aligns with the restaurant’s brand and budget.

4). Operational Oversight:

• Oversee seating arrangements, reservations, and floor operations to ensure a smooth and efficient workflow.
• Monitor service performance and implement strategies to boost customer satisfaction and drive sales.
• Ensure compliance with health, safety, and food regulations while maintaining cleanliness and hygiene standards.

5). Sales & Revenue Growth:

• Identify and implement upselling opportunities through promotions, special events, and entertainment offerings.
• Collaborate with management to develop strategies for increasing customer retention and repeat business.

Must-Have Skills:

• Strong leadership and people management abilities.
• Excellent communication and interpersonal skills.
• Event planning and entertainment coordination experience.
• Customer service excellence and conflict resolution.
• Ability to manage multiple tasks and work under pressure.
• Proficiency in POS systems and basic reporting.
• Knowledge of health and safety regulations in the hospitality industry.

Compensation & Benefits:

• Monthly Salary: NGN 130,000
• Health Stipend
• Accommodation Provided

Pay: ₦130,000.00 per month

Application Question(s):

• Do you have experience managing a team of servers, bartenders, or hosts in a fast-paced environment? (Yes/No)
• Are you skilled in handling guest complaints and ensuring customer satisfaction? (Yes/No)
• Do you have experience in coordinating entertainment activities such as live music, themed nights, or special events? (Yes/No)
• Are you available to work full-time, including evenings, weekends, and holidays? (Yes/No)

Education:

• Higher National Diploma (Required)

Experience:

• hospitality, restaurant management, or a related field: 3 years (Required)

Application Deadline: 10/04/2025
Expected Start Date: 15/04/2025

Job Type: Full time

Job Posted: 2nd April 2025