Field Onboarding associates

Company Name: Wakafoods Express

Job Description:

We are seeking a proactive and detail-oriented Field Onboarding Specialist to join our team. This individual will play a critical role in recruiting, onboarding, and supporting riders and vendors as we expand our operations.

Key Responsibilities: Vendor Onboarding

• Identify, approach, and onboard restaurants and food vendors in assigned territories.
• Guide vendors through the onboarding process, including app usage, menu uploads, and order management.
• Provide training materials and conduct in-person or virtual training sessions.
• Ensure all vendor information is accurately documented and submitted for registration.
• Address vendor questions and concerns during onboarding to ensure a smooth transition.

Rider Onboarding

• Recruit freelance riders through various channels (social media, community outreach, job boards).
• Verify rider documentation, including licenses and identity.
• Train riders on app usage, safety protocols, and customer service standards.
• Distribute onboarding kits (e.g., branded bags, vests).
• Maintain regular communication with riders to address concerns and gather feedback.

Field Operations

• Conduct field visits to ensure riders and vendors comply with WakaFoods’ standards.
• Assist in resolving operational issues that may arise during onboarding or service delivery.
• Collect and analyze feedback to improve the onboarding process.
• Maintain strong relationships with vendors and riders to foster loyalty and engagement.

Reporting & Collaboration

• Work closely with the operations and marketing teams to align onboarding efforts with overall company goals.
• Provide regular reports on onboarding progress, challenges, and successes.
• Suggest improvements to enhance the onboarding experience for both riders and vendors.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Marketing, or related field. (Preferred but not mandatory.)
• Experience: Minimum of 1 year in field sales, customer service, or a similar role. Experience in onboarding or food delivery platforms is a plus.
• Strong communication and interpersonal skills.
• Ability to work independently and meet deadlines.
• Comfortable with using technology, including mobile apps and CRM tools.
• Familiarity with the food delivery industry or local restaurant ecosystem is an advantage.
• Proactive problem solver with strong organizational skills.

Key Competencies:

• High energy and adaptability to thrive in a fast-paced environment.
• Customer-centric approach with excellent negotiation skills.
• Attention to detail and ability to manage multiple onboarding processes simultaneously.
• Team player who can collaborate effectively across departments.

Benefits:

• Competitive salary and performance-based incentives.
• Opportunity to work in a rapidly growing tech-driven company.
• Comprehensive training and professional development.
• Transportation and communication allowances.

Application Instructions:

To apply, please send your resume and a brief cover letter detailing your relevant experience to attached email with the subject line: Field Onboarding Specialist Application

WakaFoods is an equal opportunity employer and encourages candidates from diverse backgrounds to apply.

Application Question(s):

• Have you worked with any tech Start-up?

Education: Higher National Diploma (Preferred)

Experience:

• start-up marketing: 1 year (Required)
• sales and marketing: 1 year (Required)
• customer service: 1 year (Required)
• logistics and coordination: 1 year (Required)

Language: English, Hausa (Preferred)

Location: Abuja (Required)

Expected Start Date: 30/04/2025

Job Type: Full-time

Pay: Up to ₦150,000.00 per month

Location: Abuja 

Job Posted: 24th April 2025