Fashion Industry Senior Sales Manager

Company Name: West Africa Vocational Education (WAVE)

Job Description:

This role is pivotal in ensuring an exceptional shopping experience for customers by providing personalized styling advice, fostering long-term relationships, and assisting with store operations. The ideal candidate will have a passion for fashion, a keen understanding of customer needs, and the ability to lead by example in a sales-driven environment.

HOURS: Mon- Saturday (One day Off)

RESPONSIBILITIES

● welcome customers warmly, creating a positive and inviting atmosphere in the store.

● provide personalized styling advice and product recommendations tailored to individual customer needs.

● respond to client inquiries within 15 minutes of receipt, ensuring prompt and professional communication.

● assist customers with purchases, including processing transactions at the POS system.

● develop a comprehensive understanding of product details, including fabrics, designs, and brand heritage.

● support merchandising efforts by replenishing stock, arranging displays, and maintaining the visual appeal of the store.

● assist junior sales associates in achieving sales targets and individual performance goals.

● process transactions efficiently, including handling cash, credit card payments, and issuing refunds as authorized.

● open and close the store following standard operating procedures.

● provide support to the store manager and collaborate on operational tasks.

● recommend refunds to the Retail Operations Manager and authorize discounts of up to 10% for customer purchases.

● participate in buying meetings to contribute insights on product selection.

● build lasting relationships with clients through exceptional service and personalized follow-up.

● capture and maintain customer information to ensure effective follow-up and personalized communication.

REQUIREMENTS

● a minimum of 3 years’ experience in a retail sales role, preferably in the fashion industry.

● a passion for fashion and a strong understanding of customer preferences and trends.

● excellent communication and interpersonal skills with the ability to build relationships.

● proven ability to meet and exceed sales targets.

● experience with POS systems and handling cash/credit card transactions.

● strong organizational and time-management skills.

● ability to lead and mentor junior sales associates.

● a customer-first mindset and dedication to providing exceptional service.

● a high school diploma or equivalent; a degree in fashion, business, or related field is a plus.

Pay: ₦300,000.00 – ₦350,000.00 per month

Job Types: Full-time, Permanent

Job Posted: 27th March 2025