EXPERIENCED RESTAURANT/LOUNGE CUSTOMER RELATION MANAGER

Company Name: Kreeks and Krooks Louge

Job Description:

The CRM Manager will be responsible for developing and executing strategies to enhance customer engagement, drive loyalty, and maximize the overall guest experience.

**Key Responsibilities:**

– Develop and implement comprehensive CRM strategies to drive guest retention and satisfaction.

– Analyze customer data to identify trends, preferences, and opportunities for personalized engagement.

– Manage and optimize CRM software and tools to ensure effective data management and communication.

– Create and oversee targeted marketing campaigns, promotions, and loyalty programs.

– Collaborate with the marketing and events teams to design and execute initiatives that enhance the guest experience.

– Monitor and report on CRM metrics, including customer acquisition, retention, and satisfaction.

– Provide exceptional customer service and resolve issues to ensure a positive experience for all guests.

**Qualifications:**

– Bachelor’s degree in Marketing, Business Administration, or a related field.

– Proven experience in CRM management, preferably within the hospitality or restaurant industry.

– Strong analytical skills and experience with CRM software and tools.

– Excellent communication and interpersonal skills.

– Ability to work independently and as part of a team in a fast-paced environment.

– Creative mindset with a passion for delivering outstanding customer experiences.

**Why Join Us:**

– Opportunity to shape the customer experience at a leading lounge.

– Collaborative and supportive work environment.

– Competitive salary and benefits package.

– Room for professional growth and development.

Pay: ₦200,000.00 – ₦250,000.00 per month

Experience: Customer relations: 1 year (Preferred)

Application Deadline: 17/04/2025

Job Type: Full-time

Job Posted: 15th April 2025