Customer Support Representative (Technical Support)

Company Name:Alpha-cx

Job Description:

Job Requirements:

• Customer service experience is a must.
• Technical support experience is a must.
• Excellent English speaking accent is mandatory.
• IT or Computer Science background is a plus, but not required.

Job Responsibilities:

• Provide customer support via phone, email, and live chat.
• Resolve customer inquiries and technical issues effectively and promptly.
• Maintain accurate customer records while ensuring confidentiality.
• Collaborate with internal teams to improve service delivery and the customer journey.
• Follow company guidelines to ensure high-quality support and service.

Why Join Alpha CX?:

• Competitive Salary based on experience.
• Fully Remote Role – Work from the comfort of your home.
• Flexible Work Hours to balance work and personal life.
• Professional Growth opportunities.
• Supportive Team Culture that values innovation and collaboration.

About Alpha CX:
At Alpha CX, we are a leader in providing world-class customer service solutions across industries. Our mission is to create innovative, efficient, and customer-centric solutions that elevate the customer experience. We believe in collaboration, professionalism, and empowering our team members to thrive and grow within a supportive and dynamic work environment. 

Pay: ₦300,000.00 – ₦350,000.00 per month

Application Question(s):

• Do you have customer support experience and how many years??
• Do you have Technical support experience and how many years??
• How would you rate your English speaking accent on a scale from 0-10?

Job Types: Full-time, Permanent

Job Posted:4th March 2025