Customer Support Representative

Company Name: Ditcosoft Technologies Limited

Job Description:

Are you passionate about providing exceptional customer service and assisting clients with their needs?

Do you thrive in a role where you can engage with customers, resolve their concerns, and contribute to sales efforts?

Ditcosoft Technologies Limited is looking for an experienced (and/or eager to learn) Customer Support Representative to join our team. You will play a key role in ensuring customer satisfaction and supporting our sales team through various documentation and sales-related activities.

Preferred Skills

• Strong proficiency in verbal and written communication
• Familiarity with WhatsApp Business, e-mailing apps or CRM tools and practices
• Ability to create and manage sales documentation and assist in sales activities
• Problem-solving skills with a customer-focused approach
• Ability to work independently and as part of a team
• Willingness to learn new skills and adapt to changing environments

This is a full-time role in a hybrid setting.

Candidates must be able to commute to our office 3-4 days a week and also be able to work remotely from home on other day(s).

Responsibilities

• Engage customers daily by making and receiving frequent phone calls
• Provide excellent customer support, addressing inquiries and resolving issues in a timely and efficient manner
• Collaborate with the sales team to prepare sales documents, proposals, and other related materials
• Engage with clients to understand their needs and provide tailored advice or supports
• Maintain accurate records of customer interactions and sales activities using CRM tools
• Assist in managing and updating our knowledge base and FAQs
• Participate in continuous learning to stay updated with our products and services
• Contribute to the documentation of internal processes and customer interactions
• Support the sales team in achieving business growth by recommending best practices and efficient solutions.

Qualifications

• ND/HND/BSc or equivalent degree from a higher institution of learning
• Minimum of 1 year experience in customer support or similar roles
• Excellent communication skills (written and verbal)

Interview Schedule

– First stage: Introduction and assessment of strengths and skills

– Second stage: Practical assessment (Live Interview)

– Final stage: Concluding of terms and contracts with the successful candidate

Ability to commute/relocate:

• Lagos: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 1 year (Required)

Application Deadline: 30/06/2025

Job Type: Full-time, Permanent

Pay: ₦50,000.00 – ₦70,000.00 per month

Location: Lagos

Job Posted: 14th May 2025