Customer Support Representative

Company Name: WhooshNG

Job Description:

We are seeking a Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to clients through various communication channels.

Responsibilities

• Handle incoming customer inquiries via phone, email, and chat
• Provide accurate, valid, and complete information by using the right methods/tools
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Identify and assess customers’ needs to achieve satisfaction
• Keep records of customer interactions, transactions, comments, and complaints
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Requirements

• Previous experience in a customer support role or a related position
• Proficiency in computerized systems and software applications
• Excellent phone etiquette and strong communication skills
• Ability to analyze situations and provide appropriate solutions
• Experience in outbound calling or call center operations is advantageous