Customer Support Officer

Company Name: IJM Global Limited

Job Description:

We are looking for a proactive and customer-focused Customer Support Officer to join our technology company. The ideal candidate will serve as the first point of contact for customers seeking technical assistance and support. You will diagnose and resolve software and hardware issues, provide guidance on product features, and ensure a seamless customer experience. Collaborating closely with engineering and product teams, you will help identify recurring problems and contribute to the continuous improvement of our technology solutions.

• Minimum Qualification : Degree
• Experience Level : Entry level
• Experience Length : 1 year

Responsibilities:

• Respond promptly to customer inquiries via phone, email, chat, or support tickets.
• Troubleshoot and resolve technical issues related to software, hardware, or network problems.
• Provide clear and concise instructions to customers on product usage and problem resolution.
• Escalate complex issues to technical teams and follow up to ensure timely resolution.
• Document customer interactions, technical issues, and resolutions accurately in the support system.
• Collaborate with product and engineering teams to communicate customer feedback and improve products.
• Maintain up-to-date knowledge of company products, updates, and industry trends.
• Contribute to the creation and maintenance of customer support materials, such as FAQs and user guides.
• Ensure high levels of customer satisfaction through empathetic and professional service.

Requirements:

• Minimum of 1 year experience
• BSc. Degree in a relevant course of study

Job Type: Full time

Location: Lagos

Job Posted: 2nd June 2025