Customer Success Manager

Company Name: Damodar Agro Industries PVT LTD

Job Description:

• Serve as the main point of contact for assigned customers.
• Onboard new customers and provide product training.
• Understand customer goals and ensure product adoption to help achieve those goals.
• Monitor customer health metrics and proactively address issues.
• Collaborate with internal teams (Sales, Support, Product) to advocate for customer needs.
• Drive renewals, upsells, and expansions by identifying growth opportunities.
• Develop and maintain strong customer relationships through regular check-ins.
• Create success plans and business reviews for key accounts.
• Handle customer escalations and resolve issues promptly.

Key Skills & Qualifications:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive mindset.
• Ability to manage multiple accounts and priorities.
• Experience in SaaS or technology-driven environments is a plus.
• Knowledge of CRM systems (e.g., Salesforce, HubSpot).
• Bachelor’s degree in Business, Marketing, Communications, or related field.

Job Type: Full-time

Pay: ₦50,000.00 – ₦100,000.00 per month

Job Posted: 2nd April 2025