Customer Success Manager-Renewable Energy

Company Name:Salesplat Technologies

Job Description:

Key Responsibilities

* Guide new customers through the installation and activation process

* Act as a primary point of contact for post-sales support and issue resolution

* Develop and implement customer engagement strategies

* Track system performance and provide optimization recommendations

* Gather and analyze customer feedback for service improvements

* Identify opportunities for upselling and cross-selling

* Monitor industry trends and provide market insights

* Coordinate with technical teams for complaint resolution

* Maintain customer satisfaction and retention metrics

* Generate regular performance reports and analytics

* Build long-term relationships with key accounts

* Ensure smooth customer onboarding experiences

* Provide strategic guidance for product utilization

* Collaborate with cross-functional teams

* Drive customer referral initiatives

Requirements

* Bachelor’s degree in Business Administration, Marketing, Engineering, Renewable Energy, or a related field

* 3+ years experience in customer success, account management, or a similar role

* Experience in solar, energy, or technology industry preferred

* Strong communication and interpersonal skills

* Problem-solving mindset with a proactive approach

* Data analysis and strategic planning abilities

* Proficiency in CRM and customer engagement platforms

* Passion for the renewable energy sector and sustainability

* Project management capabilities

* Customer-centric attitude

Job Type: Full-time

Pay: ₦200,000.00 – ₦250,000.00 per month

Job Posted:6th March 2025