Customer Service

Company Name: Yanga Beauty
Job description:
Provide exceptional customer service, ensuring customer satisfaction and loyalty. Handle customer inquiries, resolve issues, and promote our products and services.
Key Responsibilities:

1. Respond to customer inquiries via phone, email, social media, and in-store.
2. Resolve customer complaints and concerns in a timely and professional manner.
3. Provide product information, recommendations, and guidance on makeup techniques.
4. Process transactions, refunds, and exchanges.
5. Upsell and cross-sell products and services.
6. Maintain accurate records of customer interactions.
7. Collaborate with makeup artists and other teams to ensure seamless customer experience.
8. Stay up-to-date on product knowledge, promotions, and brand events.
   Requirements:
9. 1-2 years of customer service experience.
10. Passion for beauty and makeup.
11. Excellent communication and interpersonal skills.
12. Ability to work in a fast-paced environment.
13. Basic computer skills (e.g., CRM software).
14. Availability to work flexible hours (weekends, holidays).
    Preferred Qualifications:
15. Background in English or other similar courses
16. Previous experience in beauty or retail industry.
17. Knowledge of customer service software
    What We Offer:
18. Competitive salary and benefits package.
19. Opportunities for professional growth and development.
20. Discounted products and services.
21. Dynamic and supportive work environment.
    Job Type: Full-time
    Pay: ₦80,000.00 – ₦100,000.00 per month
    Experience: Customer service: 1 year (Preferred)
    Location: Abuja