Customer Service

Company Name: Balkaan Employments service

Job Description:

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, and modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with restaurants

• Minimum Qualification : Degree
• Experience Level : Entry level
• Experience Length : 1 year

Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements:

• HND/Bachelor’s degree in Communication, Marketing, or other related discipline
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support
• At least one year of experience in the food and restaurant business.
• Strong attention to detail and accuracy in all tasks.
• Good organization skills
• Experience in the hospitality industry
• Good oral and written communication skills.
• Ability to work as part of a team.

Job Type: Full time

Location: Lagos

Job Posted: 28th May 2025