Customer Service Representative/Front Desk

Company Name: Eden Solutions and Resources

Job Description:

We are looking for a smart, courteous, and well-organized individual to fill the role of Customer Service Representative / Front Desk Officer. The ideal candidate will be the face of the organization, responsible for welcoming visitors, managing phone calls, and handling customer-related enquiries with professionalism and efficiency.

Key Responsibilities:

• Serve as the first point of contact for clients and visitors
• Receive and direct phone calls, messages, and enquiries to the appropriate departments
• Provide accurate information to customers regarding the company’s products or services
• Attend to guests in a respectful and friendly manner
• Maintain a tidy, well-presented reception area
• Schedule appointments, manage bookings, and coordinate meetings
• Handle complaints or escalate issues to relevant personnel as needed
• Record and distribute incoming and outgoing mails, deliveries, and correspondence
• Perform basic administrative duties such as filing, photocopying, and data entry

Requirements & Qualifications:

• Minimum of OND/HND/BSc in any relevant field
• 1–3 years of experience in a similar role
• Excellent verbal and written communication skills
• Good knowledge of Microsoft Office tools (Word, Excel, Outlook)
• Ability to multitask, prioritize, and manage time efficiently
• Strong interpersonal and customer service skills
• Must be polite, well-groomed, and presentable
• Proximity to job location is an added advantage

Job Type: Full-time

Location: Abuja

Job Posted: 19th May 2025