Customer Service Representative

Company Name: Macsfix Ltd

Job Description:

We are seeking a friendly, courteous, and professional Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for responding to customer inquiries, resolving issues, and providing excellent customer service via phone, email, and chat

• Minimum Qualification : OND
• Experience Level : Internship & Graduate
• Experience Length : No Experience/Less than 1 year

Responsibilities:

• Respond to Customer Inquiries: Answer customer calls, emails, and chats in a timely and professional manner.
• Resolve Customer Issues: Investigate and resolve customer complaints and issues in a fair and satisfactory manner.
• Provide Product/Service Information: Provide customers with accurate and up-to-date information about our products and services.
• Process Orders and Returns: Assist customers with placing orders, processing returns, and handling exchanges.
• Maintain Customer Records: Accurately update and maintain customer records in our database.
• Collaborate with Team Members: Work with other customer service representatives and teams to resolve customer issues and improve customer satisfaction.
• Identify and Escalate Issues: Identify and escalate complex customer issues to management or other teams as necessary.

Requirements:

• Education: OND, HND, or BSc.
• Experience: 0-1 year in any field
• Skills: Excellent communication, problem-solving, and interpersonal skills; ability to work in a fast-paced environment.
• Technical Skills: Proficient in Microsoft Office and customer relationship management (CRM) software.

What We Offer:

• Competitive Salary: A competitive salary and benefits package.
• Opportunities for Growth: Opportunities for professional growth and development.
• Dynamic Work Environment: A dynamic and supportive work environment.

Job Type: Full time

Location: Lagos

Job Posted: 5th June 2025