Customer Service Representative

Company Name: Iya Eba Restaurant & Bar

Job Description:

We are seeking a motivated and professional Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring overall client satisfaction across all communication channels.

• Minimum Qualification : OND
• Experience Level : Entry level
• Experience Length : 1 year
• Working Hours : Full Time

Responsibilities:

• Handle inbound and outbound customer inquiries via phone, email, chat, or in person.
• Provide accurate, valid, and complete information in response to customer requests.
• Resolve customer complaints and issues promptly and professionally.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Keep detailed records of customer interactions, transactions, comments, and complaints.
• Collaborate with internal departments to address customer concerns and provide solutions.
• Follow communication procedures, guidelines, and policies.
• Assist with product/service-related information and troubleshoot issues.
• Identify and escalate complex issues to the appropriate teams.
• Follow up with customers to ensure satisfaction and resolution.

Requirements:

• Minimum of an OND, HND, or B.Sc. in any field.
• Proven experience in a customer service or client-facing role is an added advantage.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask, prioritize, and manage time effectively.
• Good working knowledge of Microsoft Office tools (Word, Excel, Outlook).
• Patience, empathy, and a strong customer-oriented attitude.
• Ability to remain calm under pressure and handle high-volume inquiries.

Job Type: Full time

Location: Lagos

Job Posted: 22nd May 2025