Customer Service Representative

Company Name: Dowins Global
Job description:
Dowins Global is looking for a full-time on-site role for a Customer Service Representative (CSR) who will be the primary point of contact for clients, ensuring a seamless customer experience from inquiry to product delivery. The ideal candidate will be responsible for handling customer queries, resolving complaints, processing orders, and maintaining long-term relationships with our clients.
Key Responsibilities:
Customer Interaction:
Handle inbound and outbound customer communications through phone calls, emails, and social media platforms.
Address customer inquiries promptly and provide accurate information about Dowins Global’s services, including branding, packaging, and printing solutions.
Order Processing & Tracking:
Assist customers with placing orders, confirming payments, and providing updates on order status.
Coordinate with the production and logistics teams to ensure timely delivery of products.
Complaint Resolution:
Manage customer complaints with professionalism and empathy.
Identify issues, provide solutions, and follow up to ensure customer satisfaction.
Customer Relationship Management:
Build and maintain strong customer relationships by providing exceptional service.
Follow up with customers after sales to gather feedback and ensure repeat business.
Documentation & Reporting:
Maintain accurate records of customer interactions, inquiries, and resolutions in the CRM system.
Prepare weekly reports on customer feedback, complaints, and service improvements.
Requirements:
Strong customer service and support skills
Excellent communication skills (verbal and written).
Excellent communication skills (verbal and written).
Proficiency in using CRM tools and Microsoft Office Suite.
Strong problem-solving and multitasking abilities.
Ability to handle customer inquiries and complaints effectively and efficiently with empathy and professionalism.
Ability to multitask, prioritize, and manage time effectively
Ability to work well in a team environment
Experience in a customer service or support role
High school diploma or equivalent required, Bachelor’s degree preferred
Fluency in English and any local language is a must
Strong computer skills and experience with customer service software and databases
Preferred Qualifications:
Bachelor’s degree or equivalent in Business Administration, Communications, or a related field.
Experience in the branding, packaging, or printing industry is an advantage.
Familiarity with social media handling and online customer engagement is a plus.
Key Traits:
✅ Customer-Centric Approach
✅ Positive Energy
✅ Speed & Efficiency
✅ Integrity
✅ Attention to Detail
Job Type: Full time