Customer Service Representative

Company Name: Santus Consulting

Job Description:

Responsibilities

• Act as the primary point of contact for clients, addressing inquiries and providing information about our services.
• Liaising with clients, taking orders, issuing of invoices etc
• Handle customer complaints and feedback in a professional and friendly manner, ensuring a positive experience for all.
• Maintain accurate records of client interactions and transactions in the database.
• Follow up with clients post-event to gather feedback and strengthen relationships for future business.
• Stay updated on industry trends and competitor offerings to provide informed recommendations to clients.

Requirements

• Relevant experience in customer service or events planning is a plus.
• Exceptional communication and interpersonal skills, with a friendly and approachable demeanour.
• Strong organizational skills and the ability to manage multiple tasks simultaneously in a fast-paced environment.
• Proficiency in using Microsoft Office Suite.
• Ability to work flexible hours, including evenings and weekends during peak event seasons.
• A positive attitude and a passion for delivering outstanding customer service.
• A good command of English, innovative, and driven by service excellence.
• Experience in the event industry will be a plus.

Application Question(s):

• Where do you reside? Eg: Wuse, Abuja.
• Do you have experience working in the event industry?

Experience: Customer Service: 2 years (Preferred)

Application Deadline: 02/05/2025

Pay: ₦70,000.00 – ₦80,000.00 per month

Job Type: Full-time

Location: Asokoro, Abuja.

Job Posted: 30th April 2025