CUSTOMER SERVICE REPRESENTATIVE

Company Name: Wangai Management Company

Job Description:

In this role, you will be the primary point of contact for our customers ensuring exceptional service experience both online and in store. Ideal candidate is smart, customer-oriented, effective communicator and possesses creative touch that will enhance our brand messaging across various platforms.

Additionally, this position will provide support to customers and foster an engaging, supportive online community.

Key Responsibilities:

• Provide prompt and professional response to customers orders, enquiries and complaints
• Promote loyalty programs and ensure an excellent customer experience
• Manage and engage with customers across our social media platforms
• Foster an engaging and supportive online community
• Assist in store events and promotional events
• Customer Service and Sales
• Respond promptly to customer inquiries via social media, WhatsApp, phone, and email
• Address and resolve customer complaints professionally, following the company’s policies
• Keep a record of customer interactions and feedback, updating the Customer Service Database as required
• Collaborate with the team to improve the customer experience based on feedback
• Convert enquiries to sales, book and schedule customer’s appointment in alignment with the brand’s policy

REQUIREMENTS

• Strong communication and interpersonal skills.
• Proven experience in customer service or retail (preferred).
• Passion for the children
• Ability to multitask and work in a fast-paced environment.
• Proficiency in using CRM tools such as Zoho.

Work Structure

• Work days: 5 days a week (Monday to Saturday, off days can fall on either Monday, Tuesday or thursday)

Pay: ₦120,000.00 – ₦150,000.00 per month

Application Question(s):

• This job is located at Lekki Phase 1. Where exactly is your location in Lagos?
• Can you resume immediately? If NO, what is your notice period?

Experience:

• Customer Service Management: 3 years (Required)

Job Type: Full-time, Permanent

Job Posted:19th March 2025