Customer Service Officer

Company Name: ClassTutor

Job Description:

Customer Liaison and Administration Officer

ClassTutor is a new, fast-growing Edtech company offering online tuition to children from Reception to year 13 in English, Maths and Science. We pride ourselves on offering premium groups and 1:1 tuition at an affordable rate benefiting those most in need in society.

The Customer Liaison and Administrator is a key member of our team, responsible for managing parent communications and overseeing various administrative tasks to ensure smooth day-to-day operations. This role requires strong organisational skills, attention to detail, and the ability to facilitate effective communication between parents, students, tutors, and internal team members.

Responsibilities:

1. Task Management

• Assign and track tasks generated from parent, student, and tutor messages, ensuring they are completed accurately and efficiently.
• Maintain oversight of ongoing tasks and provide regular updates to relevant team members through our online system and internal messaging platforms.

2. Communication and Coordination

• Serve as the primary point of contact for parents, tutors, and team members, ensuring clear and effective communication.
• Maintain accurate records of all correspondence and interactions for reference and follow-up.

3. Information Management

• Organise and manage documents, emails, and messages systematically for easy access and retrieval.
• Ensure records are kept up to date and comply with organisational policies.

4. Scheduling and Logistics

• Assist in managing tutor and student schedules, including processing leave requests, scheduling new classes, and rearranging lessons when necessary.
• Ensure all stakeholders are informed of upcoming events, classes, or schedule changes in a timely manner.

5. Process Improvement

• Identify opportunities to streamline administrative processes and enhance operational efficiency.
• Collaborate with colleagues to implement improvements that support the organisation’s growth and effectiveness.

What we are looking for:

• Have attention to detail, able to multi-task with strong time-management and independent problem-solving skills
• Excellent verbal and written communication skills
• Team player qualities with the ability to take initiative and share ideas with the senior management team
• Personable and friendly manner who truly cares about students’ success and supporting parents through this process
• Proficient with using customer relationship management software as well as excel
• Understand the fluidity of working with a startup company and the agility that entails
• Able to work in the evenings and weekends
• Committed and willing to grow with the company
• Prior experience in an administrative, customer service, or similar role

Job Type:Full-time

Benefits:

• Work from home
• Work as part of a fun and caring team

Schedule:

• 9.5 hour shift

Education:

• A-Level or equivalent (required)

Experience:

• Customer Service: 1 year (required)

Pay: ₦630,000.00 – ₦780,000.00 per month

Experience:

• Zendesk: 1 year (Preferred)

Job Type:  Full-time, Remote

Job Posted: 10th April 2025