Customer Service Associate

Company Name: Roqqu

Job Description:

We are looking for a Customer Service Associate to join our team. The ideal candidate should have strong customer service skills and experience in account reconciliation. Banking experience is a plus but not required. This role involves providing timely and accurate support to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Provide prompt and courteous assistance to customers via various communication channels. including phone, email, and live chat. Address customer inquiries, concerns, and complaints promptly and professionally.
• Account Reconciliation: Perform account reconciliation tasks to ensure the accuracy and integrity of customer accounts. Identify and resolve discrepancies promptly and communicate findings to relevant stakeholders.
• Investigate and resolve customer issues, such as transaction disputes, account discrepancies, and payment processing errors, in a timely and efficient manner. Escalate complex issues to appropriate teams or management as needed.
• Maintain accurate and detailed records of customer interactions, transactions, and issue resolutions. Ensure compliance with data protection and privacy regulations in handling customer information.
• Collaborate with cross-functional teams, including operations, finance, and compliance, to address customer needs, streamline processes, and improve service delivery.

Qualifications:

• Bachelor’s degree in Business Administration, Finance, or related field preferred.
• 1-2 years of relevant work experience
• Banking operations experience is an added advantage.
• Excellent communication skills, both verbal and written.
• Ability to multitask, prioritize workload, and work effectively in a fast-paced environment.
• Exceptional problem-solving skills and attention to detail.
• Commitment to providing outstanding customer service and building positive customer relationships.

Education: Undergraduate (Required)

Experience: Customer Service Associate: 1 year (Required)

Job Type: Full-time, Permanent

Location: Lagos

Job Posted: 23rd June 2025