Customer Service and Support Representative

Company Name: SwiftPay and Marketing

Job Description:

We seek to hire a Customer Service and Support Representative to provide top-notch client support for our beats and music video production. Handle inquiries, resolve issues, and ensure client satisfaction in a creative studio environment. Hourly pay, competitive rates and flexible work schedule. !

• Minimum Qualification : High School (S.S.C.E)
• Experience Level : No Experience
• Experience Length : No Experience/Less than 1 year
• Working Hours : Rotating Schedule

Responsibilities:

• Respond to client inquiries via phone, email, and other communication channels, providing information about our media production services
• Provide detailed information about our products and services, including technical specifications and production processes
• Process orders for media production services and handle any returns or exchanges
• Resolve client complaints and issues in a timely and professional manner, ensuring client satisfaction
• Maintain accurate records of client interactions and transactions, including project details and client feedback
• Collaborate with other departments, such as production and marketing, to ensure client needs are met
• Assist with marketing and promotional activities, such as creating content for social media or email campaigns
• Perform other duties as assigned, including assisting with client onboarding and training
  

Requirements:

• A minimum SSCE certificate is required
• 0-1 year experience

Job Type: Full time

Location: Lagos

Job Posted: 3rd June 2025