Customer Service

Company Name: Yanga Beauty

Job description:

Provide exceptional customer service, ensuring customer satisfaction and loyalty. Handle customer inquiries, resolve issues, and promote our products and services.

Key Responsibilities:

1. Respond to customer inquiries via phone, email, social media, and in-store.

2. Resolve customer complaints and concerns in a timely and professional manner.

3. Provide product information, recommendations, and guidance on makeup techniques.

4. Process transactions, refunds, and exchanges.

5. Upsell and cross-sell products and services.

6. Maintain accurate records of customer interactions.

7. Collaborate with makeup artists and other teams to ensure seamless customer experience.

8. Stay up-to-date on product knowledge, promotions, and brand events.

Requirements:

1. 1-2 years of customer service experience.

2. Passion for beauty and makeup.

3. Excellent communication and interpersonal skills.

4. Ability to work in a fast-paced environment.

5. Basic computer skills (e.g., CRM software).

6. Availability to work flexible hours (weekends, holidays).

Preferred Qualifications:

1. Background in English or other similar courses

2. Previous experience in beauty or retail industry.

3. Knowledge of customer service software

What We Offer:

1. Competitive salary and benefits package.

2. Opportunities for professional growth and development.

3. Discounted products and services.

4. Dynamic and supportive work environment.

Pay: ₦80,000.00 – ₦100,000.00 per month

Experience: Customer service: 1 year (Preferred)

Job Type: Full-time

Job Category: Onsite
Job Type: Full Time
Job Location: Abuja

Apply for this position

Allowed Type(s): .pdf, .doc, .docx