Customer Relations Officer

Company Name:Valinno Systems Limited

Job Description:
Valinno provides innovative, cost effective and sustainable solutions for servicing companies, manufacturing industries, hotels, restaurants, retail & wholesale outlets, bookshops, supermarkets, fast food outlets, educational institutions, government agencies and a diverse range of businesses in Nigeria and internationally.

Job Summary
We are looking to employ someone who enjoys interacting with customers and is computer literate for the post of our customer relations officer.

Roles:

• Manage after sales support
• Manage inbound and outbound customers requests.
• Follow up on customer feedback and implement customer retention initiatives.
• Evaluate customer experience journey and implement incremental process improvements.
• Track subscription receivables and enable ease of collection.
• Follow up with customers after their payment is due
• Advise customers on their various payment options.
• Develop collection methods that bring in revenue and ensure full payment of subscriptions.
• Negotiate payment plans and schedules.
• Process payments.
• Accurate records documentation & generate reports on statutory activities.
• Work with the support team to resolve customer complaints.

Requirements:

• HND/B.Sc. from a reputable institution
• Minimum of 2 years experience in related field
• Good writing and verbal communication skills
• Must have excellent use of grammar and a good sense of poise.
• Must be proficient with Microsoft Word, Excel and Powerpoint
• Ability to work under pressure
• Ability to work unsupervised

Job Types: Full-time, Permanent

Pay: ₦200,000.00 per month
Expected Start Date: 17/03/2025

Job Posted:20th February 2025