Customer Experience Officer

Company Name: HARA

Qualifications:

• 2+ years of experience in community management, partnerships, or brand engagement.
• Experience managing online communities and social media platforms.
• Previous experience in fintech, crypto, or startup ecosystems is a plus.
• Strong interpersonal and relationship-building skills.
• Excellent written and verbal communication skills.
• Ability to create engaging content and facilitate discussions.
• Knowledge of community management tools (Discord, Telegram, Slack, etc.).
• Experience with event planning and organizing online/offline meetups.
• Ability to analyze community engagement metrics and user behavior.
• Strong negotiation skills for partnership development.

Responsibilities:

• Develop and implement strategies to grow and engage the community.
• Foster discussions, support, and knowledge-sharing within the community.
• Plan and execute community events, webinars, and meetups.
• Build relationships with influencers, industry leaders, and key partners.
• Manage social media groups, forums, and online engagement activities.
• Respond to community feedback, queries, and concerns in a timely manner.
• Identify and onboard strategic partners to enhance platform growth.
• Collaborate with marketing to create community-driven content.
• Monitor and analyze community engagement metrics and user sentiment.

Job Type: Full-time

Pay: ₦250,000.00 per month

Job Posted: 2nd April 2025