Customer Experience Officer

Company Name: HARA

Job Description:

Qualifications:

• Bachelor’s degree in related field
• Previous experience in customer service and user support
• Strong interpersonal and communication skills.
• Detail-oriented with a focus on providing exceptional customer experiences.
• Ability to navigate and utilize social media platforms for customer engagement.
• Problem-solving skills to address user issues and provide effective solutions.
• Comfortable making calls to engage with users and resolve concerns.

Responsibilities:

• Engage users across all social media platforms to provide prompt and effective customer service.
• Respond to inquiries, comments, and concerns in a professional and friendly manner.
• Regularly update rates to ensure accurate and up-to-date information for users.
• Collaborate with Chinese operators to identify and resolve customer issues effectively.
• Ensure a smooth communication process between users and operators.
• Conduct thorough user verification processes to maintain a secure and trustworthy user base.
• Implement and adhere to established verification procedures.
• Proactively call new, active, and inactive users to address queries, gather feedback, and provide assistance as needed.
• Send push notifications to users, keeping them informed about updates, promotions, and relevant information.
• Monitor the effectiveness of push notifications and make adjustments for optimal engagement.

Pay: ₦85,000.00 per month

Job Type:  Full-time

Location: Port Harcourt

Job Posted: 8th May 2025