Customer Experience Assistant

Company Name: Talent Flow Consulting

Job Description:

We are seeking a friendly, organized, and tech-savvy Customer Experience Assistant to manage in-store customer interactions, respond to online inquiries, and handle basic social media activities.

Key Responsibilities

• Attend to walk-in customers and ensure a pleasant in-store experience.
• Respond promptly and professionally to customer inquiries via WhatsApp, phone calls, and Instagram DMs.
• Post product photos, updates, and promotions on social media platforms.
• Keep track of daily sales and assist with basic store documentation.
• Organize and arrange inventory on shelves and ensure the store is neat and presentable.
• Coordinate customer orders, deliveries, and follow-ups.
• Provide feedback from customers to management to help improve service delivery.

Requirements:

• 1–2 years of experience in retail, customer service, or social media handling.
• Excellent communication and interpersonal skills.
• Familiarity with Instagram and WhatsApp Business is essential.
• Basic knowledge of Canva or mobile photo editing tools is a plus.
• Must be proactive, well-organized, and able to multitask.
• Proximity to the island is an added advantage

Application Question(s):

• The office is in Dolphin Estate, Ikoyi. Is this a commutable distance?

Job Type: Full-time

Pay: ₦80,000.00 per month

Location: Lagos

Job Posted: 5th May 2025