Customer Care Representative
Company Name: YangaBeauty
Job Description:
Customer Interaction: Provide exceptional service to customers via phone, email, chat, and social media, addressing inquiries, resolving issues, and ensuring satisfaction.
Product Knowledge: Develop and maintain a thorough understanding of Yangabeauty products to offer accurate information and recommendations.
Order Management: Assist with processing orders, tracking shipments, and handling any issues related to product delivery or returns.
Feedback Collection: Gather and report customer feedback to help improve products and services.
Problem Resolution: Handle customer complaints and concerns with empathy and efficiency, ensuring timely resolutions.
Record Keeping: Maintain accurate records of customer interactions and transactions, ensuring data integrity and confidentiality.
Collaboration: Work with other departments, including Sales and Marketing, to support company goals and foster a cohesive team environment.
Qualifications
Experience: Previous experience in a customer service or support role is preferred.
Skills: Excellent communication skills, both written and verbal, with the ability to convey information clearly and effectively.
Customer Focus: A strong commitment to delivering a positive customer experience and problem-solving capabilities.
Adaptability: Ability to handle a fast-paced environment and manage multiple tasks simultaneously.
Tech Savvy: Proficiency in using customer service software, CRM systems, and basic computer applications.
Team Player: Ability to work collaboratively with colleagues and contribute to a positive team environment.
Education: Bachelor’s degree in any relevant field. Additional qualifications or certifications in customer service or related areas are an advantage. Must have completed NYSC.
Benefits
Punctual Salary Payments: Receive a competitive base salary with the assurance that your salary will be paid on time, ensuring reliable financial stability and peace of mind.
Health & Wellness: Health insurance plan.
Retirement Savings: Access to a pension plan in accordance with Nigerian Pension Reform Act.
Professional Development: Opportunities for training, workshops, and career advancement within the company.
Work-Life Balance: Paid time off including vacation leave, sick leave, and public holidays.
Employee Discounts: Discounts on YangaBeauty products and services.
Performance Recognition: Regular recognition and rewards for exceptional performance and achievements.
Supportive Work Environment: A collaborative and inclusive team culture with a focus on professional growth.
Technology and Tools: Provision of necessary tools and technology to enhance productivity and performance.
Transportation Allowance: Monthly transportation allowance to support commuting expenses.
Job Types: Full-time, Permanent
Pay: Up to ₦120,000.00 per month
Location: Abuja
Job Posted: 12th May 2025