Customer Care Representative

Company Name: Validclick network

Job Description:

We are seeking a proactive and customer-focused Customer Care Agent to serve as the first point of contact for our customers. The ideal candidate will handle inquiries, resolve complaints, and provide product/service information in a timely and accurate manner, ensuring customer satisfaction and loyalty.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, live chat, and social media platforms.
• Provide accurate, valid, and complete information by using the right tools and resources.
• Handle customer complaints and follow up to ensure resolution.
• Maintain customer records by updating account information.
• Identify and assess customers’ needs to achieve satisfaction.
• Follow communication procedures, guidelines, and policies.
• Work closely with other departments to ensure smooth operations and customer satisfaction.
• Escalate complex issues to supervisors or relevant departments when necessary.
• Monitor and follow up on pending or unresolved cases.
• Collect customer feedback and provide suggestions for improvement.

Job Type: Full-time

Pay: ₦100,000.00 – ₦250,000.00 per month

Location: Ikeja

Job Posted: 14th May 2025