CRM SUPPORT SPECIALIST
Company Name: MBL HIGHTECH
Job Description:
We are seeking a technically proficient CRM Support Specialist to join our team. This role
requires not only strong customer service skills and understanding of trading concepts but also
the ability to independently diagnose and handle technical issues .
Responsibilities:
● Respond to customer inquiries related to trading, account issues, and platform
navigation via our CRM system.
● Provide clear and accurate support on topics such as margin calculations, leverage,
and trading execution .
● Use Chrome DevTools to inspect API requests and network activity to help identify or
escalate technical issues.
● Independently test and troubleshoot CRM integrations using tools such as Postman ,including API authentication, request/response inspection, and error handling.
● Proactively diagnose integration issues between the CRM and third-party tools (e.g.,
payment gateways, etc).
● Collaborate with internal teams by providing detailed technical findings (logs, request
payloads, response codes, etc.).
● Track unresolved issues, follow up with stakeholders, and help drive them to resolution.
● Adapt to flexible work hours , including night shifts , with the ability to work
independently when technical teams are unavailable.
Requirements:
Strong organizational skills and the ability to manage multiple customer interactions in a
fast-paced environment.
● Proven experience with CRM systems and understanding of support workflows.
● Solid grasp of margin, leverage, order types , and other trading-related concepts.
● Hands-on experience with Chrome DevTools and Postman to debug front-end and
API-related issues.
● Familiarity with REST APIs , including authentication methods, error handling, and
request/response formats (JSON).
● Familiarity with HTML, CSS , and JavaScript is a plus for inspecting web elements and
understanding client-side behavior during troubleshooting.
● Understanding of integration workflows (e.g., webhooks, third-party services, tokens).
● Excellent written and verbal communication skills to document issues clearly and
interface with both customers and internal tech teams.
● Technically self-sufficient with a strong problem-solving mindset and a willingness to
learn new tools and processes.
Job Type: Full-time
Pay: ₦400,000.00 – ₦500,000.00 per month
Location: Abuja
Job Posted: 29th May 2025