Chief Operating Officer

Company Name: Nigerian Air Force Microfinance Bank

Job Description:

The Nigerian Air Force Microfinance Bank is currently looking to fill the role of COO who will be responsible for managing and optimizing bank operations, including back-office support, technology solutions, and project management to enhance performance and customer experience.

KEY RESPONSIBILITIES

• Promote operational excellence in the bank by spearheading the Operations department
• Ensure elimination of redundancies in the bank’s current operations processes and procedures and introduce new efficiencies
• Ensure customers’ instructions and transaction are properly reviewed
• Maintain accurate reporting and strong financial health through partnerships and investment
• Lead the IT function, including the development and execution of strategies that align with the overall business goals. Drive the adoption of advanced technologies that can provide a competitive advantage and improve operational efficiency
• Act as the centre of expertise for all operational/back-office activities within the bank
• Responsible for optimising the bank’s operations budget by promoting efficiencies in all office support services
• Oversee major projects, ensuring they align with goals, are completed on time, within scope, and within budget. Promote a culture of continuous improvement by identifying and implementing process enhancements.
• Contribute to Risk (fraud) identification and mitigation
• Establish frameworks addressing and resolving customer complaints, ensuring timely and effective responses

REQUIREMENTS

• B.Sc./HND or its equivalent in Banking and Finance, Business Administration, Accounting or any other related field.
• He/she must have worked in banking or the financial sector in a similar capacity for at least 6 years.
• Must have completed the National Youth Service year (NYSC) or possess a certificate of exemption.
• A master’s degree and/or professional certifications such as the Institute of Chartered Accountants of Nigeria (ICAN), Association of Chartered Certified Accountants (ACCA) or Microfinance Certification Programme (MCP) are an advantage.
• In-depth knowledge in digital banking management, cybersecurity, banking software and operating systems
• Demonstrable competency in strategic planning, business development, data analysis and performance/operation metric
• Sound understanding of operational dynamics, trends in the financial industry and risk parameters.

SKILLS

• Time-management and efficiency
• Excellent communication (oral and written) and people management skills
• Sterling organizational, analytical and problem-solving skills
• High level of integrity and the ability to manage confidential information
• Strong leadership, supervisory and people management skills
• Logical with a good sense of responsibility, accountability and dependability
• Ability to adapt quickly to new situations and challenges and high attention to details
• Computer literate with proficiency in Microsoft or Google Workspace and other relevant computer applications.

Job Type: Full-time

Pay: ₦200,000.00 – ₦500,000.00 per month

Location: Abuja

Job Posted: 10th June 2025