Senior Order Management Specialist

Job description: 

Our client is looking to hire a suitable candidate to fill this position. This role is Office based (incl. Project
Management)

Minimum Qualification: Degree
Experience Level: Mid level
Experience Length: 3 years

Responsibilities:

Responsible for branch related PSD activities

Set up order structure in PSD in alignment with contract conditions (CSS)
Order entry
Assess continuity between contract, CSS and PSD order
Transfer material from new to used when necessary
Process backorders in PSD with status updates to team
Review and process excess with Logistics Manager
Prepare invoice, print return ticket and advise sales on repair/replacement cost and obtain approval to
invoice
Short-term order management
Availability checks, allocations and substitutions through cross-departmental cooperation

Complete job transfers and buyouts
Delivery & return tickets
CaRe assessment & billing preparation
Scrap billing preparation
Inventory taking
Customer database maintenance
Support logistics in PSD related tasks (ex. Consumption, new-toused, modification, repair bookings etc.)

Basic project management (ex. Project closeout, jobsite material movements etc.)
Advise internal and external customers on optimal billing models
Coordinate with customers regarding deliveries and returns (Maintaining data accuracy in PSD and
delivery calendar)
Receive customer complaints & facilitate appropriate action
Coordinate consumable sales order fulfillment
Responsible for office management (paperwork, filing etc.)

Goals:

Ensure a positive customer experience through the professional and accurate preparation, fulfilment,
billing of customer projects
Lead order processing to adequately support customers, sales, engineering and logistics
Execute order management activity in accordance with guidelines and OTC process
Ensure the best possible customer service through professional customer interaction and support
Project Management of key projects through internal and external reporting.
Ensure timely customer complaint resolution
Ensure compliance with Group Directives and company policies
Be the business excellence ambassador to ensure continuous improvement of the company's service
delivery and competitiveness in the market, whilst maintaining strong customer relations

Requirements:

Bachelor’s degree in any discipline
Minimum 3 years of relevant work experience
Professionalism
High Commercial Awareness
Very Good IT Skills – Microsoft, SAP, Warehouse System, etc.
Experience in Customer Service

Experience in working in an office setting
Continuous improvement focused
Fluent in English
Job Type: Full Time