Senior Manager, Field Control & Network Services

Job description:
Ensure technical audits are executed across all operational sites to identify, report, and resolve
active and passive faults.
Key Responsibilities
 Develop and guide implementation of the work unit’s strategies, providing leadership and
direction in setting routine and non-routine schedules for team-members and ensuring
ongoing evaluation of reports, policies, processes, and work procedures.
 Provide inputs for the function’s budgeting and control activities.
 Collaborate with Operations, key customers, and customers’ active infrastructure vendors
on initiatives to drive improvements in network performance.
 Trigger reviews of diesel allocation schedules across affected sites to eliminate waste.
 Lead continuous search for improved alternatives to boost service delivery and efficiency
to customers, including proper load dimensioning and authentication per customer.
 Develop operational roadmap and long-term plan for the team, covering site audits,
territorial uplifts, and network performance.
 Review and approve reports on all audited/ retrofitted sites within the company’s tower
portfolio.
 Lead execution of special projects assigned to the team in relation to performance
improvement initiatives.
 Ensure continuous improvement of processes and procedures to foster efficiency and
optimal service delivery to customers.
 Develop and sustain a knowledge transfer program within the team.
 Oversee effective management of all second-level site performance issues.
 Work with leaders of other accountable teams across the business to effectively manage
and address issues which may interfere with completion of projects and tasks assigned to
the team, including but not limited to communal unrest, security and movement
restrictions, crime (vandalism, theft), regulatory concerns, strike actions, fraud, etc.
 Promote communication among colleagues to drive information flow and curb problems
that may arise.
 Prepare and submit reports to the Director, Business Decision Support.
 Manage relationships with partners and vendors.
 Perform other tasks, duties and responsibilities as assigned by the Director, Business
Decision Support.
Qualifications
Job-Specific Competencies
Functional:

 Network Performance Analysis & Reporting
 Project Performance & Control
 Site/ Infrastructure Audit
 Quality Assurance
 Knowledge of Active Systems – Radio, Tx
 Knowledge of Passive Infrastructure – Power Systems & Equipment, Cooling, AC & DC
environment
 Business Communication
Behavioural:
 Collaboration & Teamwork
Additional Information
Qualifications & Experience Required
 Bachelor’s degree/ HND in Electrical & Electronics Engineering, Computer Science,
Mechanical Engineering, or any related discipline.
 Masters in Telecommunications or professional certification in Project Management, e.g.
PMP or Prince2, will be an asset.
 Minimum of +14 years’ experience in the telecoms industry with demonstrable network
operations, quality assurance, technical audit, and vendor management experience.
Organizational Competencies
 Customer Focus – People demonstrating this competency understand & exceed our
customers’ needs. They develop trusted, reliable & collaborative relationships. They are
consistently operating to the highest standards of service & delivery.
 Innovation – People demonstrating this competency constantly seek new & improved
ways to deliver our products & services. They champion engineering & skills
development, and work to create a collaborative and supportive operating environment.
 Integrity – People demonstrating this competency are open & honest in everything they
do. They support financially & environmentally sustainable growth. They make socially
responsible decisions and treat their stakeholders with respect.
 Be Bold – People demonstrating this competency are thorough in analyses & decision-
making. They are courageous in expanding existing markets & developing new ones.
They confidently pursue appropriate financial returns and are forward-thinking and
ambitious.
 Sustainability- People demonstrating this competency are constantly seeking to create
positive impact in the communities we serve.
Job Type: Full time